|
|
VALUED CUSTOMERS,
For a second time the Solvimo network has surveyed our buyer and seller customers for their opinions about the quality of our services.
IFOP has just published the results of this survey conducted January 4-6, 2010 with customers who had bought or sold a property with one of our Solvimo agents in the previous 12 months.
We are thrilled to announce that our customer satisfaction rates are excellent in every category, including:
- Listening skills: 99% satisfied*
- Trust inspired by the agency: 98% satisfied*
- Welcome agency provided: 99% satisfied*
- Agency effectiveness: 98% satisfied*
- Quality of support provided during project: 97% satisfied*
Regarding these results, the Solvimo Group's President Olivier Alonso has stated that:
"We are truly pleased to find that the survey respondents felt our devotion to the quality of our intake and support processes, because they represent our ability to be close to our customers, to advise them, and above all to earn their trust. As of today the Solvimo network counts over 150 agencies, meaning our coverage continues to grow in a way that is reinforcing one of our most natural priorities: proximity."
We hope to soon be able to count you as one of our satisfied customers too.
At Solvimo we believe this survey proves that the commitment we have always made to quality and successfully completing our assignments are truly bearing fruit.
WHAT ABOUT YOU? ARE YOU BUYING? ARE YOU SELLING?
TAKE ADVANTAGE OF OUR EXPERTISE, RISK FREE!
* Sum of "Satisfied" and "Highly Satisfied"
The IFOP survey was conducted by phone using a Computer Assisted Telephone Interview (CATI) system, from January 6-8, 2010, with 501 Solvimo network customers who had bought or sold a property in the previous 12 months.
|
|
|
